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Frequently Asked Question
Ticket-Related
  1. Where can I get the train fare and timetable information?

    You can get the fare and timetable information from our website at royal-railway.com.

  2. Why are there no tickets available on the date I wish to travel?

    Depending on the weekends or festive season in Cambodia, there could be a peak in purchase or all the tickets are sold out.

  3. Can I make a group booking?

    Yes, you can make a group booking.

  4. How do I know my booking is confirmed?

    An order summary from Easybook will be emailed which serves as a notification that your payment was successful.

    A second, final email will be sent to you. This is the E-ticket that you should take with you (soft or hard copy) to the train.

  5. Do I need to go to the counter and show the E-Ticket received?

    No, you don't need to show the E-ticket at the counter. You may go directly to your respective coach train.

  6. Do I need to print out the e-ticket?

    You may either print out the ticket, or save as PDF in your smartphone. If you intend to show the E-ticket on your phone, make sure that the entire (all pages) E-ticket is viewable.

  7. Can I book tickets/register from outside the Malaysia?

    Yes, you can book and register outside of Cambodia. All you need is a stable internet connection to do so.

  8. Can I change my ticket?

    No. Once booked, tickets are strictly non-changeable and non-refundable.

  9. What should I do if I have not received my e-ticket before departure date?

    Please check your spam folder first.

    If it is not there, please email enquiry@easybook.com ASAP.

Others
  1. Can I get assistance at the train station?

    Yes, you can get it from the train station personnel on duty or the nearest train station management office.

  2. What happens if I lose my property on one of your trains/at one of your stations?

    If that happens please contact the nearest train station personnel available or the train station management counter.